Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at steve@frontline.net. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at steve@frontline.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at steve@frontline.net.

Return and Refund Policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, uninstalled, and in the same condition in which you received it. It must include all original parts, accessories, manuals, packaging, and proof of purchase.

To request a return, contact us at steve@frontline.net before sending any merchandise. Returns sent without prior authorization may not be accepted.

Approved returns must be sent to:

Antchamidoug Corp.
15172 Alsask Circle
Port Charlotte, FL 33981

Please do not send any return until you have received return instructions from us.

Return Shipping

For returns based on customer preference, ordering error, or other reasons not caused by us, the customer is responsible for return shipping costs.

If an item is defective, damaged upon delivery, or incorrect, please contact us promptly. If we determine that the return resulted from our error or from a defective or damaged item, we will provide return instructions and, when appropriate, a prepaid return label.

Original shipping charges are nonrefundable unless the return results from our error.

Damages and Order Problems

Please inspect your order when it arrives. Contact us promptly if an item is defective, damaged, missing parts, or if you received the wrong product. We may request photographs, packaging information, serial numbers, or other information needed to evaluate the issue.

Nonreturnable Items

We cannot accept returns of:

• Items that have been used, installed, altered, damaged, or modified after delivery.
• Items missing original parts, accessories, manuals, or packaging.
• Gift cards.
• Personalized or custom-made products.
• Products identified as final sale.
• Hazardous materials or products that cannot legally or safely be returned through ordinary shipping channels.

Returns involving lithium-ion batteries or other regulated products must comply with applicable carrier requirements and may require special instructions.

Please contact us if you have questions about whether a particular product is eligible for return.

Exchanges

The fastest way to receive a replacement product is to request a return of the original item and, after the return is approved, place a separate order for the replacement.

Refunds

We will notify you after we receive and inspect your return and advise whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on your bank or credit-card provider.

We may deduct from the refund any loss in value caused by missing parts, damage, use, installation, or failure to return the product in its original condition, to the extent permitted by law.

If more than 15 business days have passed since we approved your refund, contact us at steve@frontline.net.